Welcome to MUSAFIR. These Terms & Conditions govern your access to and use of our website, musafir.com, and any purchases made through our online store.
By accessing our website, placing an order, or using any of our services, you agree to be bound by these Terms & Conditions. Please read them carefully before making a purchase.
1. General
MUSAFIR operates an online store offering contemporary Pakistani menswear, including coats and blazers, formal shirts, trousers, footwear, matching sets, and related apparel.
We reserve the right to update, modify, suspend, or discontinue any part of the website, products, pricing, policies, or services at any time without prior notice.
Your continued use of the website following any changes constitutes acceptance of the updated Terms & Conditions.
2. Eligibility
By using this website and placing an order, you confirm that:
- You are legally capable of entering into a binding agreement.
- The information you provide is accurate, complete, and current.
- You are authorized to use the payment method provided for your purchase.
If you are purchasing on behalf of a business or organization, you confirm that you have authority to bind that organization to these Terms & Conditions.
3. Product Information
We make every reasonable effort to ensure that product descriptions, specifications, measurements, materials, colors, photographs, and other information displayed on our website are accurate.
However, because fabrics, dyes, and garment finishes can vary slightly between production runs, small differences may appear in:
- Colour
- Texture
- Weave or knit
- Stitching
- Finish
- Fit and measurements
- Button or hardware appearance
may occur and are not necessarily considered defects.
Colours may also appear differently depending on your device, display settings, lighting, and photography.
4. Made-to-Order and Limited Runs
Certain MUSAFIR products may be produced in limited quantities or finished in small batches.
Small variations between individual garments are a normal characteristic of apparel production and do not affect the quality of the product when within reasonable commercial tolerances.
Such reasonable variations are not considered manufacturing defects unless they materially affect the fit, wearability, or intended use of the garment.
5. Product Availability
All products are subject to availability.
Adding an item to your cart does not guarantee that the product will remain available until your order has been successfully processed.
If an ordered product becomes unavailable after payment has been received, we may:
- Offer an alternative product;
- Offer a replacement;
- Provide store credit; or
- Issue a refund for the unavailable item.
6. Pricing
All prices displayed on the website are shown in the currency indicated at checkout.
Prices may change without prior notice.
The price applicable to your order will generally be the price displayed at the time the order is successfully placed.
We reserve the right to correct pricing errors, typographical mistakes, or incorrect product information.
If a material pricing error occurs after an order is placed, we may contact you before processing or shipping the order.
7. Taxes, Duties and Import Charges
International orders may be subject to customs duties, import taxes, brokerage charges, VAT, GST, or other government fees imposed by the destination country.
Unless expressly stated otherwise at checkout, these charges are not included in the product price or shipping cost.
The customer is responsible for paying any applicable customs duties, import taxes, clearance fees, or similar charges imposed by the destination country.
MUSAFIR is not responsible for delays caused by customs authorities.
8. Orders
When you place an order, you agree to provide accurate:
- Name
- Billing information
- Shipping address
- Contact information
- Payment information
We reserve the right to accept, decline, cancel, or limit an order where reasonably necessary, including in cases involving:
- Suspected fraud;
- Payment authorization issues;
- Incorrect pricing;
- Product unavailability;
- Shipping restrictions;
- Incorrect customer information; or
- Unusual order activity.
If we cancel an order after receiving payment, any amount properly due to you will be refunded through the applicable payment method where possible.
9. Order Confirmation
An automated order confirmation does not necessarily constitute final acceptance of an order.
An order may remain subject to payment verification, inventory confirmation, fraud screening, and shipping eligibility.
10. Payment
Customers must pay the full amount shown during checkout using one of the payment methods made available on the website.
By submitting payment details, you represent that you are authorized to use the selected payment method.
MUSAFIR is not responsible for charges imposed by your bank, payment provider, credit card issuer, or currency conversion provider.
11. Shipping and Delivery
Estimated shipping and delivery times provided on the website are estimates only and are not guaranteed unless expressly stated otherwise.
Delivery times may be affected by circumstances outside our reasonable control, including:
- Customs clearance;
- Courier delays;
- Weather;
- Public holidays;
- Transportation disruptions;
- Incorrect addresses;
- Import restrictions;
- Remote delivery locations; or
- Other events beyond our control.
MUSAFIR will make reasonable efforts to process and dispatch orders promptly.
12. Shipping Address
Customers are responsible for providing a complete and accurate shipping address.
MUSAFIR is not responsible for delivery delays, losses, additional charges, or failed deliveries resulting from an incorrect or incomplete address supplied by the customer.
Where possible, customers should contact us immediately if an address correction is required.
Address changes cannot be guaranteed after an order has been dispatched.
13. Risk of Loss
Responsibility for the shipment may transfer in accordance with the applicable courier arrangements and local law.
Customers should inspect delivered packages promptly and notify us if there is visible transit damage or if an item is missing.
14. Returns and Refunds
Returns are governed by our separate Return & Refund Policy.
Eligible products may generally be returned within 30 days in accordance with that policy.
Unless the return results from our error or a verified defective or incorrect item, the customer is responsible for all return shipping costs and related return expenses.
15. Customized and Personalized Products
Products made specifically for a customer, including custom-sized, personalized, engraved, monogrammed, specially manufactured, or modified products, may not be eligible for return or exchange unless they arrive defective, damaged, or materially different from the confirmed order.
Customers should carefully review all custom specifications before approving an order.
16. Cancellations
If you wish to cancel an order, contact us as soon as possible.
Cancellation is not guaranteed once an order has entered production, processing, personalization, packing, or shipment.
Customized or made-to-order products may become non-cancellable once production has begun.
17. Incorrect or Damaged Products
If you receive a product that is materially damaged, defective, or different from the item ordered, contact MUSAFIR promptly and provide:
- Your order number;
- A description of the issue;
- Clear photographs or videos where appropriate; and
- Any other information reasonably requested to assess the claim.
We may provide an appropriate remedy depending on the circumstances, including replacement, repair, refund, or another suitable resolution.
18. Product Use and Care
Customers are responsible for selecting products that are appropriate for their intended use, size and fit.
Products should be:
- Chosen using the size and fit information provided;
- Cared for according to the care instructions on the product page or garment label;
- Inspected on delivery; and
- Used only for their intended purpose as clothing or footwear.
Contact MUSAFIR if you are unsure about size, fit or care before ordering.
MUSAFIR is not responsible for damage resulting from misuse, improper care, unauthorized modification, normal wear and tear, or use contrary to product care instructions.
19. Intellectual Property
All content appearing on musafir.com, including but not limited to:
- Logos;
- Product photographs;
- Graphics;
- Videos;
- Website designs;
- Product descriptions;
- Written content;
- Branding;
- Icons;
- Artwork; and
- Other original materials
is owned by or licensed to MUSAFIR and may be protected by copyright, trademark, and other intellectual property laws.
You may not reproduce, distribute, copy, modify, republish, sell, commercially exploit, or create derivative works from our content without prior written permission.
20. Prohibited Use
You may not use our website:
- For unlawful purposes;
- To commit fraud;
- To interfere with website security;
- To distribute malicious code;
- To obtain unauthorized access to systems or accounts;
- To scrape or extract website content in violation of applicable law;
- To infringe intellectual property rights; or
- To misuse our brand, images, or product information.
We reserve the right to restrict or terminate access where misuse is identified.
21. Third-Party Services
Our website may use third-party services including:
- Payment processors;
- Shipping carriers;
- Analytics providers;
- Hosting providers;
- Marketing platforms; and
- Other technology providers.
We are not responsible for the independent actions, policies, availability, or content of third-party providers except where required by applicable law.
22. Website Availability
We aim to keep musafir.com available and functioning correctly, but uninterrupted or error-free access cannot be guaranteed.
The website may occasionally be unavailable due to:
- Maintenance;
- Updates;
- Technical problems;
- Hosting interruptions;
- Security issues; or
- Circumstances outside our control.
23. Limitation of Liability
To the maximum extent permitted by applicable law, MUSAFIR will not be liable for indirect, incidental, special, consequential, or punitive damages arising from the use of our website, products, or services.
Nothing in these Terms & Conditions excludes or limits any rights or liabilities that cannot legally be excluded under applicable consumer protection law.
24. Indemnification
To the extent permitted by law, you agree to indemnify and hold MUSAFIR harmless from claims, liabilities, losses, damages, and reasonable expenses resulting from your unlawful use of the website, breach of these Terms & Conditions, or infringement of another party's rights.
25. Privacy
Personal information submitted through musafir.com is handled in accordance with our Privacy Policy and applicable data protection requirements.
Customers should review the Privacy Policy to understand how personal information may be collected, used, stored, and disclosed.
26. Consumer Rights
Nothing in these Terms & Conditions is intended to remove or restrict any mandatory consumer rights available to you under applicable law.
Where local consumer law provides rights that conflict with any provision of these Terms & Conditions, the mandatory legal rights will apply.
27. Governing Law
These Terms & Conditions shall be governed by the laws applicable to MUSAFIR's operating entity, subject to any mandatory consumer protection rights that apply in the customer's jurisdiction.
Any dispute shall be handled by the competent courts or dispute-resolution authorities having jurisdiction under applicable law.
28. Changes to These Terms
MUSAFIR may revise these Terms & Conditions periodically.
The latest version will be published on musafir.com together with the applicable "Last Updated" date.
29. Contact Us
For questions regarding these Terms & Conditions, orders, products, or customer service matters, please email sales@musafir.com or use the contact information provided on musafir.com.